Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@hypacare.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@hypacare.com.au.
RESTOCKING FEE
We do not charge a restocking fee on returns.
Which Circumstances We Offer Return & Refund:
Wrong Product:
If you discover your order is flawed please contact us by mail: at info@hypacare.com.au with photos of the wrong product, and we will provide a return shipping label. Once it is tracking, we will ship a replacement product immediately.
Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: info@hypacare.com.au. We will process the free exchange.
Change Of Mind:
Change of mind is not acceptable. No return or refund will be processed. Please Note: Color, Size, and Texture.
Cancel The Order:
We usually ship the orders immediately,
Therefore, if you would wish to cancel your order please contact us immediately. We will send an involved participation by the processing department but we will not guarantee that you will always return the order once you receive the product.
** All refunds will be issued after receiving the returned product and inspecting it is going to take up to 4 days to reflect in your checking account. Customer satisfaction is very important to us.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you have not received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded.
Ship Returns To: 37 Lennox Street, Banksia NSW 2216, Australia
For Further Inquiries:
If you have any additional questions, feel free to reach out to our customer services at:
Phone: +611300175600
Email: info@hypacare.com.au