Shipping Information:
We do not ship to P.O. boxes or APO/FPO addresses.
Currently, we only ship within Australia.
Shipping Methods: Team Global Express, Allied Express, Sendle, and Toll Ipec
Handling time: 0-1 day (Monday – Friday)
Transit time: 2-8 days (Monday – Friday)
Shipping Rates:
Fast shipping to metropolitan Australian areas. The shipping fee will be indicated at checkout based on your delivery address.
Want to know about our Returns Policy? Read more here.
Shipping Status:
Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.
In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.
Order Changes:
Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.
Item Not Received:
If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at info@hypacare.com.au.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into (Company Name).com "My Account". Click on “My Order “ to review your order status and/or obtain a tracking number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
For further inquiries:
HypaCare Head Office
37 Lennox Street, Banksia NSW 2216, Australia
Phone: +611300175600
Email: info@hypacare.com.au